Project
An import portal where customers follow every order
Every order used to live in email threads and chat apps. Now customers follow each step in one portal, from the first request to the shipping documents.
Customer portal · order view
- Request
- Quote
- Sourcing report
- Production
- Shipping
01The business
A sourcing and import business that helps companies and individuals find suppliers, compare quotes and import products. Each order involves many documents and updates: a quote, a report with supplier options, production photos, invoices, payments and shipping papers.
02The problem
- Updates, photos and documents were spread across email and chat apps
- Customers asked for status updates by message
- Small, unclear requests took as much time as serious ones
- Supplier photos could reveal details that should stay private
03What we built
A short form for personal buyers and a detailed one for businesses, both with budget and photos, so serious requests stand out
Anyone can apply, but accounts are approved by hand before they see anything
Request, quote, report, production and shipping, with the current step always visible
Production photos, proformas, invoices and shipping documents attached to the order
Photos are resized and stripped of location data in the browser before upload
A 6 digit code by email, with an option to stay signed in
04Why it matters for your business
Any business that handles orders, projects or cases with many steps and documents can use the same pattern: wholesalers, contractors, agencies, consultants. See customer portals and project management apps.
Related pages
Contact
Want something like this for your business?
A short message is enough. We reply within 48 hours with questions or a first plan, and a fixed quote before any work starts.
- Fixed quote before anything starts
- 50% to start, 50% at launch
- You own the code and the data
- Prefer a guided form? Build your project brief